Glowa is a marketplace for discovering providers, managing bookings, and processing payments. By using the app, you agree to follow the booking, payment, and account rules described here.
Glowa provides the software layer for discovery, booking, messaging, and payment collection between clients and independent service providers. Glowa is a technology platform only and is not a party to any service agreement between a client and a provider.
Providers are responsible for the accuracy of the services they list, the availability they publish, the quality of work they deliver, and compliance with all applicable Australian laws and regulations governing their service category.
Clients are responsible for booking accurate services, attending appointments at the agreed time and location, and completing payment within the checkout or hold windows shown in the app.
To use Glowa, all users must be at least 18 years of age and provide accurate, complete information at registration. Users must keep their account details current, protect access to their login credentials, and use the platform only for legitimate booking activity.
Providers are responsible for completing all required setup steps before listing services or accepting bookings through the marketplace. This includes identity verification, payout account setup, phone number confirmation, business location, and availability configuration. Glowa is not responsible for missed bookings or payment issues arising from incomplete provider setup.
Glowa reserves the right to suspend or terminate any account that provides false information, breaches these Terms, or engages in conduct that is harmful to other users or the platform.
Payments made through Glowa are processed through Stripe. Each booking requires a deposit at the time of booking, with any remaining balance collected on or after the appointment date. Booking holds, payment deadlines, and deposit amounts are displayed during the booking process.
Clients must pay the required booking deposit through Glowa. Providers may arrange collection of the remaining balance outside Glowa, but Glowa recommends in-app payment because it gives both parties a shared payment record and keeps card details within Stripe checkout.
Clients may be charged a booking processing fee at checkout to cover payment infrastructure costs. This fee is non-refundable once a booking is confirmed.
Provider cancellation policies, refund amounts, and late-fee rules are set by each provider and are displayed during the booking and cancellation process. Where a refund is due, Glowa will process it to the client's original payment method within 5-10 business days, subject to the provider's stated policy.
Where a provider cancels a confirmed booking, the client is entitled to a full refund of all amounts paid, excluding any non-refundable booking processing fees. Where a client cancels outside the provider's policy window, the provider's stated cancellation terms apply.
Providers pay a Glowa platform service fee calculated on the full booking price. The current rate and any applicable monthly cap are displayed in the provider dashboard and at glowa.style/pricing. Clients do not pay the Glowa platform service fee.
Glowa deducts the full platform service fee once from the provider's deposit payout. Glowa does not charge a second platform service fee on the remaining balance. The fee helps cover booking, payment and support costs.
Glowa retains the platform service fee once the deposit is paid, including if the booking is later cancelled or refunded. The provider funds any refund due to the client under the provider's cancellation policy or these Terms.
Glowa may introduce additional rates, fee tiers, promotional rates, or founding provider pricing at its discretion. Changes to the fee rate, collection timing, or refund and retention treatment will be communicated to providers with at least 30 days written notice by email or in-platform notification. Continued use after the notice period constitutes acceptance of the revised fee terms.
Providers must not ask for or accept a required booking deposit outside Glowa. Glowa may suspend or terminate a provider account for breaching this deposit requirement. This account rule applies to the required deposit, not the remaining balance.
Users must not create fake accounts or manipulate ratings, harass or abuse other users, impersonate another person or misrepresent qualifications, attempt unauthorised access to any account or system, or upload content that is unlawful, offensive or defamatory. Glowa may remove content or restrict accounts where these rules are breached.
Clients may leave honest reviews following a completed booking. Reviews must be genuine, accurate and free from abusive or defamatory content.
Providers must not offer incentives in exchange for positive reviews or attempt to manipulate ratings. Glowa may remove reviews that violate these standards at its discretion.
Where a dispute arises between a client and a provider, both parties should first attempt to resolve it directly through in-app messaging. If unresolved, either party may contact Glowa support at [email protected] or via glowa.style.
Glowa may assist in facilitating a resolution at its discretion. Glowa's determination is final. Glowa is not liable for any losses arising from disputes between users.
To the maximum extent permitted by Australian law, Glowa's total liability for any claim is limited to the fees paid to Glowa in the three months preceding the claim. Glowa is not liable for the quality, safety or legality of services provided by providers, or for indirect, consequential or punitive damages.
Nothing in these Terms limits rights available under the Australian Consumer Law.
Glowa may update these Terms at any time. Material changes will be communicated with at least 14 days notice via email or in-platform notification. Continued use of the platform after the notice period constitutes acceptance. The current version is always available at glowa.style.
These Terms are governed by the laws of Victoria, Australia. Disputes are subject to the exclusive jurisdiction of the courts of Victoria.
Providers may terminate their account at any time by contacting Glowa at [email protected]. Termination does not affect any confirmed bookings, which must be honoured or cancelled in accordance with the cancellation terms above. Outstanding earnings will be disbursed following resolution of any pending disputes or chargebacks.
Glowa may suspend or terminate any account immediately where a user has materially breached these Terms, engaged in fraudulent or harmful conduct, or where required by law. Termination with 30 days notice may occur for any other reason at Glowa's discretion.
Glowa collects and handles personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. By using the platform, you consent to the collection and use of your information as described in Glowa's Privacy Policy, available at glowa.style.
For questions about these Terms, contact Glowa at [email protected] or via the in-app support feature at glowa.style. These Terms were last updated June 2026.
