Terms
Glowa is a marketplace for discovering providers, managing bookings, and processing payments. By using the app, you agree to follow the booking, payment, and account rules described here.
Glowa provides the software layer for discovery, booking, messaging, and payment collection. Providers are responsible for the services they list, the availability they publish, and the work they deliver.
Clients are responsible for booking accurate services, attending appointments, and paying within the checkout or hold windows shown in the app.
Users must keep account details accurate, protect access to their login method, and use the app only for legitimate booking activity.
Providers are responsible for completing identity, payout, phone, location, and availability setup before relying on the marketplace for new bookings.
Some bookings require a deposit or remaining-balance payment. Booking holds, payment deadlines, and cancellation outcomes are controlled by the booking details shown in the app.
Provider cancellation policies, refund amounts, and late-fee rules are shown during the booking and cancellation process. Where a refund is due, the app will process it through the original payment when possible.